1. Anonymous posted a concern and was immediately responded;
2. Somebody sends an e-mail directly to me and was immediately answered;
3. Someone texted me several times in the middle of the night about a demand letter;
4. I called the defaulter about his worries, at my own expense;
5. Requests for call diverts were accommodated;
6. All concerns were addressed immediately to the satisfaction of the defaulters.
Answer:
http://failuretopaycreditcard.blogspot.com/2009/12/parable-of-ten-lepers.html
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